Short Answer: When a customer contacts You in request of a refund, You need to find the corresponding order on Aliexpress and open a dispute ticket. The supplier will send You a pre-paid return label which the client can use at their local post office which You then need to forward to Your client. After Your client has dropped off their return shipment, You will get a full refund from Your supplier.

Our pre-built Shopify stores are integrated with Aliexpress, where the return & refund process is very simplified. Customers can request to return their items for a full refund for any reason. They just have to contact You.

If a customer contacts You in request of a refund, You need to find the corresponding order on Aliexpress and open a dispute ticket. The supplier will send You a pre-paid return label which the client can use at their local post office which You then need to forward to Your client. After Your client has dropped off their return shipment, You will get a full refund from Your supplier.

This simple process allows You to offer a full refund policy and provide a simple return process for Your customers.

Here's How The Return & Refund Process Works:

1. Customer contacts You for a refund 

2. You open dispute on Your Aliexpress order

3. Aliexpress supplier sends You pre-paid return label

4. You forward the pre-paid return label to client

5. Customer returns the item at their local PO using the pre-paid return label.

6. Supplier sends You refund once the item has been dropped off (You don't need to wait for it to arrive back to the supplier)

7. You send refund to Your customer